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Our orders close at midnight on the 19th of the month and any order placed after this will be processed at the end of the following month.
Our mystery boxes are sent out at the end of the month.
Please Note: Only addresses in the UK will get tracking numbers from our courier. All international orders are sent via Royal Mail and will not have a tracking number.
Our mystery boxes are sent out at the end of the month so there is a chance that we are still processing your order. If you have not received your tracking code then our orders have not been dispatched yet.
If you have a tracking code but your delivery hasn’t turned up 5 working days later, please click here.
All boxes are dispatched when we have received stock from our suppliers. Usually we aim to dispatch by the end of each month. Please remember that the order cut off date to receive your box at the end of the month is the 20th. You will be charged on the same date each month for your next box until you cancel.
If you would like to cancel your subscription, please log in to your account Click here
You may need to request a password reset in order to log in if you do not know your password.
If you want to cancel your initial subscription you will need to contact us directly in order to do so. You can do this by Clicking here.
So that we can find out more about your channel, please visit our promotions page. Click here.
Please be aware that you will be charged on the same date every month for your subscription box.
E.g. If you order on the 25th of the month this is when you will be charged in the following months.
Sometimes this will mean that you will be charged for your next month's box before you receive your first box. This does not mean you have been charged twice for one box. The cut off date for each month's box is the 20th. If you order shortly after this date you will be signing up to the next month and therefore this will entail a longer wait.
If you have a question that is not currently listed, please click here