Help Centre

So that we can help you with your query more efficiently, please tell us a bit more about why you would like to contact us:

I would like to know where my order is

Our orders close at midnight on the 19th of the month and any order placed after this will be processed at the end of the following month.

Our mystery boxes are sent out at the end of the month. (Date varies depending on stock arrival from suppliers and weekends/bank holidays.)

Please Note: All orders are sent via Royal Mail 48 hour service and will not have a tracking number.

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I ordered before the 19th of the month and I didn't receive my box this month

Our mystery boxes are sent out at the end of the month so there is a chance that we are still processing your order. If you have not received your dispatch email then our orders have not been dispatched yet.

All boxes are sent via Royal Mail's 48 hour delivery service.

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When does my subscription box get dispatched?

All boxes are dispatched when we have received stock from our suppliers. Usually we aim to dispatch by the end of each month, but this can vary. Please remember that the order cut off date to receive your box at the end of the month is the 20th. You will be charged on the same date each month for your next box until you cancel.

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I would like to cancel my subscription

If you would like to cancel your subscription, please log in to your account Click here

You may need to request a password reset in order to log in if you do not know your password.

If you want to cancel your initial subscription you will need to contact us directly in order to do so. You can do this by Clicking here.

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I have a Website or Youtube channel and would like to promote Super Loot

That’s fantastic!

So that we can find out more about your channel, please visit our promotions page. Click here.

I think I have been charged twice for my monthly box subscription.

Please be aware that you will be charged on the same date every month for your subscription box.

E.g. If you order on the 25th of the month this is when you will be charged in the following months.

Sometimes this will mean that you will be charged for your next month's box before you receive your first box. This does not mean you have been charged twice for one box. The cut off date for each month's box is the 20th. If you order shortly after this date you will be signing up to the next month and therefore this will entail a longer wait.

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What are the dimensions of Your T-shirt Sizes

t-shirt-sizes

I have another question

If you have a question that is not currently listed, please click here

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